Frequently Asked Questions

How do I log on to VSC Web Services, the Blackboard portal, JSC e-mail and network? 

You simply need to activate your account; we recommend doing so before coming to campus. If you have previously logged on to Blackboard, please follow the instructions in Option 1 (below); otherwise, use the instructions in Option 2 (below).

  • Option 1: Log on to your Blackboard account. Click on the 'change password' link, located under “Tools” on the left-hand side of the page. Follow the online instructions to change your password. This process will activate your JSC network and e-mail accounts and set the new password to apply to all of your accounts.
 
  • Option 2: Go to http://blackboard.vsc.edu. Click on the link located in the ‘New User?’ section, to activate your account. Follow the online instructions to set a new password. This process will activate all of your accounts at the same time. Your user name will be listed on the page after you have successfully activated your account.

 

  • What programs are on the computers in the labs and classrooms?
    Here's a sample of the programs we currently use at JSC:
    Microsoft Office 2007
  • Internet Explorer
  • Stella
  • ArcView
  • Adobe CS3

    Are Internet access and e-mail service available on campus?
    The Academic Computing Center, HTM, PLUIMMS LLC216, PLUIMMS LLC 214, McClelland 122, and the Dibden MIDI labs are fully networked, and provide full access to the Internet and the campus electronic mail system. In addition to these facilities, students can access the Internet from the residence halls, if they have their own PC with a pre-installed Ethernet 10/100-Base-T Ethernet card.


Should I buy my own computer and software?
That's up to you; however, we suggest that you try using the resources that are available to you on campus first. If you later decide that it would be more convenient for you to have a computer in your room, we suggest that you purchase a Windows-based PC.

If you are interested in purchasing a PC, you may want to check out the Dell Computers Purchasing Program. Purchases are made directly with Dell, and students, faculty and staff receive a 10% discount! Check with Information Technology Services before purchasing any software, because many vendors provide educational discounts to students with proof of enrollment.


If I decide to buy a PC, what configuration will I need?
You will need a Pentium 4 processor, 512-Mbytes RAM, 30-Gbyte hard drive, CD-RW drive, with soundcard and speakers, 10/100 NIC (Network Interface Card).

What do I need to be connected to the Internet from the residence halls?
A PC free of viruses and spyware with a pre-installed 10/100-Base-T Ethernet card, running either Windows ME or above. You will also need an Ethernet patch cable, which can purchased at your local electronics store or at the JSC bookstore.

Your operating system must be up to date with all Microsoft critical patches, and it is essential that you have up-to-date anti-virus software and a spyware utility installed on your PC. We can't guarantee reliable Internet connectivity if these conditions are not met.

It may be worthwhile to have your PC checked out by a technician before coming to campus. JSC Information Technology Services will provide instructions for configuring your software, and a free copy of McAfee Anti-virus software. (Log onto the Blackboard portal and click on the JSC-INFO link for your free copy.)

Patch cables and instructions are available at the Academic Computing Center (LLC217) or LLC224. For connection problems, e-mail Help Desk at helpdesk@vsc.edu or call 802-635-1415.

Is wireless connectivity available on campus?
Yes, our campus wireless project is in process! Wireless is currently available in some common areas, conference rooms, and buildings across our campus. Look for the JSC Wireless Zone signs!

(Click here to learn more about the wireless project.)


Can I bring my own personal wireless access point (AP) or router and set it up in my room?
No. Only wireless APs and routers that are owned, configured, and supported by Johnson State College Information Technology Services are permitted. Personal wireless access points are considered to be "rogue" APs, and a violation of the VSC's Computing and Telecommunications Technology Conditions of Use Policy.

Will the JSC Information Technology Services department fix my PC or printer?
JSC ITS is responsible for repairing college-owned equipment only. However, we will attempt to help you diagnose a problem and recommend a repair center, if necessary. When buying a new PC, an extended three-year warranty package is a good investment and does eliminate any quandary as to where and how to get a hardware or software problem resolved.

What happens to my e-mail and network accounts when I graduate?

Network and e-mail accounts are disabled after three semesters of non-enrollment.

Questions?

Contact Sally Searles, Assistant Chief Technology Officer

802-635-1665

Sally.Searles@jsc.edu


See Also

  • E-mail Help Desk
    Provide your contact information and a detailed description of your computing problem.