HTM-4720 Hospitality and Tourism Senior Seminar
Prerequisites: Senior Status.
This senior seminar is the capstone of the HTM program. This course focuses on two major topics: striving to achieve service excellence and developing a career portfolio. The student will research and present for class discussion information on a variety of topics: customer satisfaction, service guarantees, employee empowerment and employee reward systems, employment testing, and creating customer loyalty. Students will also develop their own career portfolio for presentation at the end of the semester. (Fall semester)